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Where class will be Held |
Client Assistance Cards; Caseworkers
(Basic) |
Introduces caseworkers to the role of issuing client assistance cards by interviewing clients, filling out the proper forms and activating Client Assistance Cards via phone. |
Required:
- Client Casework;
Providing Emergency Assistance
|
2 hours |
|
Online |
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Client Assistance Cards; FSI Workers
(Basic) |
Leads Financial and Statistical Information Management (FSI) workers through the caseworker's role of issuing Client Assistance Cards by interviewing clients, filling out the proper forms and activating Client Assistance Cards via Phone. |
Required:
- Client Casework; Providing Emergency Assistance
|
3 hours |
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Online |
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Client Casework: Providing Emergency Assistance
(Basic) |
Trains Red Cross caseworkers how to conduct effective client interviews and provide appropriate assistance to help meet a client's immediate disaster-caused or disaster- aggravated needs. |
Required:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
|
9 hours |
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Instructor Led |
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Collaborating to Ensure Effective Service Delivery (Basic) |
Introduces what a liaison is and what a liaison does-how they collaborate with diverse internal and external stakeholders to ensure effective service delivery in a manner that yields community trust in, appreciation for and goodwill toward the American Red Cross. |
Required:
- Fulfilling Our Mission: Translating Your Compassion into Community Action
- Familiarity with: Red Cross programs and services and how they support service delivery
Refer to the course fact sheet for additional prerequisite information
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2 days |
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Instructor Led |
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Critical Response Team
(Advanced) |
Prepares individuals to serve as a member of an American Red Cross Critical Response Team (CRT) and effectively manage and lead the response to transportation, weapons of mass destruction/terrorism and other mass casualty disasters. |
There are no required prerequisite courses. Read ahead material, sent electronically by email to the approved student, must be completed before beginning the course |
3.5 days |
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Instructor Led |
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Disaster Fundraising: Preparing and Responding in Chapters
(Intermediate) |
Provides the tools for chapter leadership, staff and volunteer fundraisers to prepare for and execute disaster fundraising campaigns in response to disasters within their jurisdiction, and during national disasters. |
None |
8 hours
(1 day) |
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Instructor Led
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Disaster Instructor Training
(Advanced)
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Disaster Instructor Specialty Training (DIST) is an instructor-led course designed to enhance and refine the presentation skills of instructor candidates for basic level disaster courses. |
Refer to course fact sheet for required and recommended course prerequisites |
16 hours
(2 days) |
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Instructor Led |
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Disaster Kitchen Supervision
(Intermediate ) |
Provides learners the knowledge and skills needed to supervise at a kitchen site. |
Required:
- Disaster kitchen Training
- ERVs: Ready, Set, Roll
- Shelter Operations
- Logistics: An Overview
- Logistics: Simulation
- Refer to course fact sheet for additional pre requisite information
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8 hours
(1 day) |
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Instructor Led |
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Disaster Kitchen Training
(Basic) |
Provides learners with the opportunity to learn about and practice working in a kitchen to prepare meals for delivery to clients affected by a disaster. |
Required:
- Community Services Overview
Recommended:
- ERVs: Ready, Set, Roll
- Shelter Operations
- Logistics: An Overview
- Logistics Simulation
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16 hours
(2 days) |
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Instructor Led |
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Disaster mental Health: An Overview
(Basic) |
Introduces Participants to ways Disaster Mental Health supports disaster relief workers and people affected by disasters. This course is designed primarily for persons outside the mental health field who are involved in Red Cross disaster response who wish to better understand and work more closely with DMH. |
None |
3 hours |
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Instructor Led |
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Disaster Public Affairs Overview
(Basic) |
The purpose of this online course is to provide an overview of the role Public Affairs plays in disaster relief as well as guidelines for Red Cross employees and volunteers working in any activity to use when responding to a media inquiry. |
Recommended:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
|
1 hour |
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Online |
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Emergency Operations Center Incident Command Liaison
(Basic) |
Prepares Red Cross employees and volunteers who will be assigned to government and emergency settings to work collaboratively with Red Cross partners, helping to ensure a coordinated response that results in effective service delivery. |
Refer to course fact sheet for required and recommended course prerequisites |
8 hours
(1 day) |
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Instructor Led |
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Emergency Operations Center Liaison Self-Study
(Basic) |
Provides operational training and material for individuals being assigned to work in an emergency Operations Center (EOC) or other emergency management setting. |
Refer to fact sheet for required and recommended course prerequisites |
n/a |
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Self Study |
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ERVs Ready Set Roll
(Basic) |
Provides learners with the opportunity to learn about and use an Emergency Response Vehicle (ERV) an all related equipment. The course consists of two parts that participants must complete: a self study and an ERV orientation and road test. |
Required:
- Community
Services Overview
- Valid driver's license
- Satisfactory Department of Motor Vehicle (DMV) Report and defensive
- Driving Course Certificate
Recommended
- Logistics
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Self-Study:
3 hours |
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Self Study |
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Family Services Supervision
(Advanced) |
Effective February 1, 2007 the Family Service Supervision I (ARC 3072-3, Rev. 03/95) course is discontinued. Due to significant changes within the Client Casework activity, the course content is no longer up-to-date and relevant to current producers and does not include instruction related to fiscal controls, case monitoring and the Client Assistance System (CAS). |
n/a |
n/a |
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n/a |
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Financial and Statistical Information Management
(Basic) |
Prepares Red Cross employees and volunteers to perform the tasks of a Financial & Statistical Information Management (FSI) service associate on a disaster relief operation. |
Required:
- Client Casework: Providing Emergency Assistance
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4.5 hours |
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Instructor Led |
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Foundation of Disaster Mental Health
(Basic) |
Introduces participants to the key concepts, knowledge and skills required of anyone assigned to Disaster Mental Health (DMH). |
Required:
- Refer to the course fact sheet for licensure and course prerequisite information
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8 hours
(1 day) |
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Instructor Led |
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Fulfilling Our Mission: Translating Your Compassion into Community Action
(Basic) |
Introduces potential disaster volunteers and members of other local agencies to the role of the Red Cross in the community's actions in preparing for, responding to and recovering from emergencies and disasters. |
Recommended:
- Introduction to Disaster Services
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3.5 hours |
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Instructor Led |
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Fundamentals of Chapter Disaster Operations Management
(Advanced) |
Trains leadership employees and volunteers to perform the fundamental roles and responsibilities of directing a disaster relief operation. |
Refer to course fact sheet for required and recommended course prerequisites |
1.5 days |
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Instructor Led |
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Fundamentals of Disaster Assessment
(Basic) |
Introduces the critical role of disaster assessment, explore related preparedness tasks, learn how to collect and communicate disaster assessment information, & become familiar with how disaster assessment info supports management and service delivery decisions. |
Recommended:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
|
Online
4 hours
or Instructor Led
4 hours |
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Blended |
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Fundamentals of Staff Services
(Basic) |
Familiarizes participants with the high-level responsibilities of the Staff Services group. |
Recommended:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
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1 hour |
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Online |
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Fundamentals of Disaster Public Affairs: The Local Response
(Basic) |
Facilitator-led course that introduces Red Cross communicators to the critical tasks necessary to initiate a chapter disaster public affairs response. |
Required:
- Fulfilling Our Mission: Translating Your Compassion Into Action
- Disaster Public Affairs Overview
- Refer to course fact sheet for additional prerequisite information
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6.5 hours
(1 day) |
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Instructor Led |
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Fundamentals of Disaster Public Affair: The National Response
(Intermediate) |
Facilitator-led course that introduces Red Cross communicators to the critical tasks necessary to initiate a national disaster public affairs response. The course is designed for those individuals who will serve as Supervisors or Managers in the Public Affairs activity on a national disaster relief operation. |
Required:
- Fundamentals of Disaster Public Affairs: The Local Response
- Experience equivalent to a supervisor in the Public Affairs activity on a disaster relief operation
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6.5 hours (1day) |
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Instructor Led |
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Health Services Response Workshop
(Basic) |
Orients licensed or certified health professionals to the roles and responsibilities of a Health Services worker when working on behalf of the American Red Cross to meet the disaster-related needs of clients. |
Refer to the course fact sheet for licensure and course prerequisite information |
6.5 hours
(1 day) |
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Instructor Led |
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In-Kind Disaster Workshop
(Basic) |
Familiarize participants with the American Red Cross position on in-kind donations, and to prepare them to help manage In-Kind donations at disaster sites. |
Required:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
|
8 hours
(1 day) |
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Instructor Led |
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Introduction to Disaster Services
(Basic) |
Introduces learners to American Red Cross Disaster Services and allow them to discover how volunteers support this critical mission and to explore ways they can become involved in a local chapter.
Available in English and Spanish. |
None |
n/a |
|
Online |
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Logistics: An Overview
(Basic) |
Provides participation with an overview of the Material Support Services group and the activities associated with it. |
Required:
- Fulfilling Our Mission: Translating Your Compassion Into Action
| 3 hours |
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Instructor Led |
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Logistics During a WMD/T Incident
(Basic) |
Provides Red Cross Materials Support Services workers with knowledge, skills and abilities that enables them to prepare for and support Red Cross services following a WMD/T incident within their chapter's jurisdiction. |
Recommended:
- Logistics: An Overview
- Logistics Simulation
- Weapons of Mass Destruction/Terrorism An Overview
| 4 hours |
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Online |
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Logistics Simulation
(Basic) |
Simulation designed to provide learners with the opportunity to practice using skills and knowledge from Logistics: An Overview. |
| 5.5 hours |
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Instructor Led |
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Mass Care Overview
(Basic) |
Provides an overview of the activities performed by the Mass Care group on a disaster relief operation.
Also available in Spanish[Cuidados Colectivos: Vista General]. |
Required:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
| 3 hours |
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Instructor Led |
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Mass Care II
(Intermediate) |
Prepares Red Cross employees and volunteers to establish, operate and phase out Mass Care services on a multi-chapter or national disaster relief operation. |
Required:
- Shelter Operations
- Supervision in Disaster
- DRO experience equivalent to a supervisor in the Mass Care group
| 16.25 hours
(2 days)
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Instructor Led |
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Mass Casualty Disasters
(Basic) |
Prepares employees and volunteers to plan for and respond to mass casualty disasters. |
Required :
- Fulfilling Our Mission: Translating Your Compassion Into Community action
- Participants must have responded to a large disaster either within their community or preferably on a DSHR assignment
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6.5 hours |
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Instructor Led |
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Preparing for and Managing a Spontaneous Volunteer Workforce
(Basic) |
Provides participants with the knowledge and skills needed to prepare for and manage volunteers with no previous Red Cross affiliation who come forward to work with the Red Cross when a disaster threatens or occurs. |
Recommended:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
- Fundamentals of Staff Services
| 45 minutes |
|
Online |
|
Psychological First Aid
(Basic) |
Provides a framework for understanding the factors that affect stress responses in disaster relief workers and the clients they serve. |
Recommended
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
- Working with Total Diversity
| 4 hours |
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Instructor Led |
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Public Speaking Workshop
(Basic) |
Increase participants' ability to be effective public speakers on behalf of the Red Cross, develops participants' knowledge of the core concepts of public speaking and introduces participants' to techniques for developing public speaking ability. |
None |
8 hours
(1 day)
|
|
Instructor Led |
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Service Delivery Site Management
(Advanced) |
Provides learners the knowledge and skills needed to run a service delivery site during a disaster relief operation. |
Required:
- Supervision in Disaster
- Fundamentals of Chapter Disaster Operations Management
- Participants must be ranked and must have served as a supervisor in any DSHR group in a service delivery site on at least one multi-chapter disaster relief operation OR he/she must be a director of a chapter's disaster program with experience at a service delivery site
| 12 hours and
45 minutes
(2 days)
|
|
Instructor Led |
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Serving People with Disabilities Following a Disaster
(Basic) |
Outlines American Red Cross policies and practices as they pertain to providing services to people with disabilities following a disaster. |
Required:
- Fulfilling Our Mission: Translating Your Compassion Into Community Action
| Online
45 minutes
Instructor Led:
8 hours
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Blended |
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Shelter Operations
(Basic) |
Provides participation with knowledge of Red Cross policies and procedures for setting up, running and closing a shelter during a disaster. |
Required:
- Community Services Overview
| 3 hours |
|
Instructor Led |
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Shelter Simulation
(Basic) |
Simulation designed for learners to acquire knowledge of Red Cross policies and procedures for setting up, running and closing a shelter during a disaster. |
| 3.5 hours |
|
Instructor Led |
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Staff Health: Deploying a Healthy Workforce
(Basic) |
Describes the role and responsibilities of the Chapter Health Reviewer and guides the participants through the application of hardship codes related to the deployment of employees and volunteers to disaster relief operations. |
None |
1 hour |
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Instructor Led |
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Staff Health: An Overview |
Familiarizes participants with the mission and services provided by the Staff Health activity. |
None |
20 minutes |
|
Online |
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Staff Health: Working on Disaster Relief Operations |
Familiarizes participants with their duties as workers in the Staff Health activity. |
None |
45 minutes |
|
Online |
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Supervision in Disaster
(Advanced) |
Addresses supervisory issues on a disaster relief operation through a simulation. |
Required
- The basic or intermediate course for the group/activity in which the applicant expects to become a supervisor
- Experience as a worker in the group/activity in which the applicant expects to become supervisor
| 13.5 hours
(2 days)
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Instructor Led |
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Supervision on Disaster Assignment
(Basic) |
Prepares participants' to make the transition from their traditional job to that of a Red Cross disaster relief operation supervisor so that they can successfully manage their assigned staff and work unit. |
- Supervisory life experience
- Fulfilling Our Mission: Translating Your Compassion into Community Action
On a disaster relief operation this prerequisite may be waived
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4 hours |
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Instructor Led |
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WMD/T: An Overview
(Basic) |
Creates an awareness of the complex response issues and concerns associated with a Weapons of Mass Destruction/Terrorism (WMD/T) incident. |
Recommended: - Fulfilling Our Mission: Translating Your Compassion Into Community Action
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3.5 hours |
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Instructor Led |
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Workforce Planning and Acquisition
(Basic) |
Provides an overview of the knowledge and skills needed to be a Workforce Planning and Acquisition worker on a relief operation. |
Recommended: - Fulfilling Our Mission: Translating Your Compassion Into Community Action
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45 minutes |
|
Online |
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